Skip to main content

What if my payout is rejected?

Reasons for payout rejection and next steps

Payouts may be rejected for reasons including, but not limited to:

  • KYC verification issue

  • Rule violations detected

  • Invalid or incorrect wallet address

  • Suspected prohibited or abusive trading activity under the Terms of Service

  • Possible sanctions on the requested wallet

What to do

If your payout is rejected, you will be notified with the reason. You can:

  1. Resolve the issue (complete KYC, change wallet address, etc.)

  2. Contact support if you believe it was a mistake

Did this answer your question?